Questions people ask before they buy
Short answers first. Anything else, ask us on WhatsApp — usually within minutes.
Buying
Which phones support eSIM?
Your phone must be eSIM-capable and carrier-unlocked. iPhone XR and newer, Google Pixel 3 and newer, Samsung Galaxy S20 / Z Flip / Z Fold and newer, and many recent OnePlus, Motorola, Xiaomi, Oppo and Vivo models support eSIM. Tell this assistant your phone model and it checks for you, or see the full list: https://airzippy.com/esim-compatible-phones/
Can I buy an eSIM for someone else / without activating on my phone?
Yes. The QR code or activation code works on any eSIM-capable phone — it is not tied to your number. Forward the code to the person travelling, or give us their WhatsApp number and we deliver it to them directly.
What is an eSIM and what does AirZippy sell?
An eSIM is a digital SIM: we send a QR code, you scan it in your phone's settings, and you have mobile data in the destination country without a physical SIM or roaming charges. AirZippy sells prepaid data eSIMs for single countries and regional / worldwide bundles — tell this assistant where you are travelling and it lists every plan with prices.
How many countries does a worldwide plan cover?
Our Global bundles cover 66 to 108 countries depending on the family (the exact count is on each plan). Message worldwide here for the current bundles, or open a plan on the website and see Where it works for the full country list.
Do you have a worldwide eSIM?
Yes — our worldwide plans are the Global 66 and Global 108 families (the number is how many countries they cover), from ₹449. Each plan page lists every country under Where it works. Tell me the countries on your trip and I will check they are all covered.
Installing
How do I install the eSIM?
iPhone: Settings → Mobile (Cellular) → Add eSIM → Use QR Code → scan the QR we sent → Continue. Then set the new line as Mobile Data and turn Data Roaming on for it.
Android: Settings → Network & Internet (Connections) → SIMs → Add eSIM (Download a SIM instead?) → scan the QR → Done. Then choose it for mobile data and turn data roaming on for that line.
Install before you fly with Wi-Fi on; switch the eSIM on when you land. The QR can be scanned once — do not delete the profile.
I lost the QR code — can you send it again?
Reply QR here and we send it again for any eSIM on this number. It is also on your order page and in the email we sent. If the profile was already installed and then deleted from the phone, it cannot be re-issued — message 3 for a person.
I already have an Airtel/Jio eSIM — can I add this one too?
Yes. Most eSIM phones hold several eSIM profiles and can keep two lines active at once. Add the AirZippy eSIM as a new line (do not replace your Airtel/Jio one), set it as the mobile data line abroad, and keep your Indian line on for OTP SMS with its roaming off.
Using
Will I get 4G or 5G?
Speed depends on the local network your phone connects to and how far you are from the tower. In cities you usually get 4G, and 5G where the local network and your phone both support it; in ports and at anchorage expect 4G or lower. We do not promise a speed figure.
How do I check how much data is left?
Two ways:
- Ask this assistant — message data left and we show the live figure when the supplier reports it (and say so honestly when it does not).
- Your phone's settings — iPhone: Settings → Mobile Data → the eSIM line; Android: Settings → Network → SIMs → data usage for the eSIM. Reset the counter when you install the eSIM for an exact figure.
Can I make calls or send SMS with the eSIM?
The eSIM is data only — no regular calls or SMS. WhatsApp, FaceTime and other internet calls work normally. Keep your own SIM in the phone (with roaming off) to receive OTP SMS; the eSIM carries the data.
Can I top up the same eSIM?
Yes. Message top up here, or open your order on the website, and add another pack to the same eSIM — nothing new to install. A top-up starts when the current pack is used up or expired.
When does the validity start?
Validity starts at the first connection to a network at the destination, not when you buy or install. Buy and install before you fly; switch the eSIM line on when you land.
Can I use the eSIM as a hotspot?
Yes — every plan is data-only with hotspot sharing allowed, so a laptop or a second phone can use the data.
Seafarers
Does the eSIM work in the middle of the ocean?
No — there is no mobile signal mid-ocean; no eSIM from anyone works there. The eSIM works in port and near the coast (usually within 10–20 km of land), on the local networks of the countries your plan covers. For a long contract take a regional or worldwide plan so every port on the route is covered.
Payments
How do I use a coupon or discount code?
Send the code in this WhatsApp chat (before or after picking a plan) or enter it at checkout on the website. Message coupons to see the offers you can use right now. One code per order; a partner code and a promo code do not stack.
How can I pay?
UPI, debit/credit cards and net banking through Razorpay. Prices are in rupees and include GST; the amount you see is the amount you pay. You get an order confirmation on WhatsApp and email.
Refunds
Can I get a refund?
Yes, within 30 days of purchase if the eSIM was never installed — the supplier cannot revoke an installed profile. An unpaid order can be cancelled any time. Refunds go back the way you paid (UPI, card or net banking), usually within 5–7 working days. Full policy: https://airzippy.com/refund/
Company
How do I contact AirZippy?
AirZippy (sales and this assistant): WhatsApp +91 98539 91791 eMarinersApp support (a person): WhatsApp +91 79788 39679 Email: [email protected]
Reply 3 here at any time and a person from our team picks up this chat.
Who is behind AirZippy?
AirZippy is owned and run by eMarinersApp, which has served 100,000+ seafarers since 2016. Proprietor: Rajesh Kumar, Berhampur (Odisha). Every eSIM is provisioned by our wholesale supplier; AirZippy remains responsible for your order, support and refunds.